Order & Shipping

My discount code isn’t working — what should I do?If a discount shows on the website but disappears at checkout, it’s usually one of these:The promotion expired (offers a… Some readers Can you reprint a book I ordered previously?In most cases, unfortunately not. Your PDF download link stays active for 1 month after you receive it, and we don't kee… Some readers My parcel was returned to sender — what happens now?When a courier cannot hand your parcel over in person, it is usually left at a nearby pickup point. Those points only ho… How to track my order?You can track your order anytime by visiting our tracking page and entering your order number or tracking code… Some readers Can I rush my order?We print and ship all orders as quickly as possible, so we don't offer expedited printing. If you selected a slower ship… Some readers My order hasn’t arrived — what should I do?If your book hasn’t arrived after the estimated delivery window, wait 1–2 extra days — delays can happen due to weather,… Some readers How long does delivery take?Delivery times below are total estimates — from the moment you order to delivery at your door (production + transit incl… Some readers How do I apply a discount code or gift card?At checkout, enter your discount code or gift card in the box on the right side of the screen. Make sure it's applied be… Some readers Will I have to pay customs or import taxes?If you're outside the USA or Europe, your local customs authority may charge import duties or taxes. These charges are n… Some readers Do you ship internationally?Yes, we ship worldwide! Just make sure your address is valid at checkout. Please note, we cannot deliver to PO Boxes, mi… Some readers My book arrived damaged — what now?We're so sorry! Please take photos of the damage and email them to help@mysocialbook.com, along with your order num… Some readers What shipping methods do you offer?Shipping methods vary based on your location, order weight, and selected products. To see your options, add a product to… Some readers There’s a printing issue in my bookPrinting issues are rare, but if you spot one, email help@mysocialbook.com with photos of the problem and your… Some readers How do I use my MSB Points?Our MSB Points programme has been discontinued and is no longer available. Points earned under the programme also expire… Some readers Add to Cart button not workingWe’re currently aware of an issue where clicking Add to Cart may not respond (nothing happens).Our technical team is act… Some readers