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General Questions
Help Center  /  General Questions

General Questions

Quick answers to the most common things people ask.

How much does a My Social Book cost?My Social Book pricing is based on:Number of pages in your bookCover type you choose (ex: softcover vs hardcover)More pa… Some readers If I buy the PDF, will home-printed copies match your printed book?Our PDF is the digital version of your book — designed for keeping, sharing, and viewing on screen. That's what it's mad… Can I see a full preview of my book?Yes — you can view a full preview of your book.If the preview doesn’t appear immediately, please give it a moment to loa… Some readers How many pictures will be in my book?There isn’t a fixed number of pictures per book. The total depends on how much photo content exists in the date range yo… Some readers What content will be printed in my book?Your book prints the content you created/posted (based on your selected date range and source).Captions you wrote can be… Some readers Can I create a book from a Facebook Business or Fan Page?Yes — as long as you are the owner of the page (admin rights are not enough). Click here to get started.U… Some readers Can I save my project and come back later?Yes. Make sure you're logged into your account. When you're done editing, click Add to Cart to save it. Your b… Some readers Can you include videos in the book?Yes — in a clever way! We add a QR code next to your video posts. When scanned with a phone or tablet, it opens the vide… Some readers How do I remove your app from my Facebook account?Visit your Facebook app settings, find My Social Book, and click Remove.⚠️ If you’ve placed an order, we … Some readers How big is the book?The standard My Social Book size is 8 x 10 inches (21 x 26 cm).Each book can contain up to 500 pages&nbsp… Some readers Why are there small photos in my book?If you upload multiple photos at once, Facebook groups them into a post. We include both: large images for each photo an… Some readers How are Facebook albums organized in the book?Albums appear in chronological order — from oldest to newest — based on the creation date of each album.Update… Some readers How long will my PDF book be available for download?Once your order is complete, allow some time for your PDF to be produced. Once produced, you'll receive it via email, an… Some readers Can I order multiple books at once?Yes! You can order multiple copies of the same book or add different books to your cart before checkout.There are a few … Some readers Can I create books from previous years?Yes! You can go back as far as 2008. Use this link to browse by year and select the ones you want to prin… Some readers How do I close the chat widget so I can keep browsing?To close the chat bubble, click the X on the chat window (in the corner of the chat widget).You can reopen it anytime fr… Some readers Can I delete my Social Media account or content after ordering?Please wait until your book is delivered before deleting your Facebook/Instagram content or account. In rare cases, we m… Some readers Why can’t I select dates before 2008?Facebook structured data differently before 2008, making layout and formatting inconsistent. To ensure a beautiful book,… Some readers How many years can I include in one book?You can go back as far as 2008, but each book is limited to 500 pages. If you have many posts, you may need to… Some readers Can you print my friends’ comments or posts?Due to Facebook's privacy rules, we can only print content that you personally posted. That means we can’t include frien… Some readers Are you affiliated with Meta/Facebook?No — My Social Book is not owned by or affiliated with Meta (Facebook or Instagram).Updated on: 12/18/2025… Some readers What happens to my data?We temporarily store your content on secure servers to calculate the price, create your preview, and print your book. We… Some readers Can I create a book for someone else?Only if you have access to their Facebook, Dropbox or Instagram account, respectively. Otherwise, we recommend giving a&… Some readers Can you print private messages?No — for privacy and data protection reasons, private messages cannot be printed.Updated on: 12/18/2025… Some readers Can I create a book from a Facebook Group?No — due to Facebook restrictions, we cannot access or print content from groups.Updated on: 12/18/2025… Some readers Which platforms can I print content from?Right now, you can create books using content from:FacebookInstagramDropboxAt the moment, we don’t support Google Photos… Some readers What types of books can I create?We currently offer these book types:• My Social Book – Full content from your personal Facebook timeline•&nbsp… Some readers What is the paper quality?We use silk, semi-gloss 135gsm paper for vibrant, lasting quality. Our paper is archival, lignin-free, and aci… Some readers Will "Only Me" posts be printed?Yes — even posts marked “Only Me” on Facebook will be included in your book. It’s a great way to print private memories … Some readers I can't complete my payment — what should I do?All available payment methods are listed at checkout. If your payment isn’t going through, try using a different card, c… Some readers Can I create a book from a deceased user’s account?Sadly, no — unless you have access to the login credentials. If the account is memorialized, even credentials won't allo… Some readers Can you print in other languages?Absolutely. We support printing in almost all languages and alphabets worldwide.Updated on: 12/18/2025… Some readers Can I create a book from an Event page?No — Facebook does not allow us to access or print Event Page content.Updated on: 12/18/2025… Some readers Can I create a book using photos from Amazon Photos?Currently, Amazon Photos is not supported as a photo source.Supported sources are shown during book creation (for exampl… Some readers

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