10 results for “track order”
Showing 1–10
Order & Shipping How to track my order?
You can track your order anytime by visiting our tracking page and entering your order number or tracking code. It’s the fastest way to get real-time
General Questions How are Facebook albums organized in the book?
Albums appear in chronological order — from oldest to newest — based on the creation date of each album.Updated on: 12/18/2025
Order & Shipping Can you reprint a book I ordered previously?
In most cases, unfortunately not. Your PDF download link stays active for 1 month after you receive it, and we don't keep the PDF or the underlying data of past
Order & Shipping My parcel was returned to sender — what happens now?
When a courier cannot hand your parcel over in person, it is usually left at a nearby pickup point. Those points only hold a parcel for a few days — often
General Questions Can I order multiple books at once?
Yes! You can order multiple copies of the same book or add different books to your cart before checkout.There are a few options:More copies of the same book: us
Book Creation / Edition Can I move photos around or edit the page layout?
The layout is automatically generated to keep photos in chronological order and to balance photo sizes/quality.At the moment, you can’t manually move photos aro
Book Creation / Edition How do I save or switch between my books without losing them?
When you create a book from your whole timeline, we often generate several books for you (for example, one per year). Here's how to keep them all safe while you
Order & Shipping My order hasn’t arrived — what should I do?
If your book hasn’t arrived after the estimated delivery window, wait 1–2 extra days — delays can happen due to weather, customs, or reprinting. If it still has
Order & Shipping Can I rush my order?
We print and ship all orders as quickly as possible, so we don't offer expedited printing. If you selected a slower shipping method by mistake, contact us at&nb
Order & Shipping How do I apply a discount code or gift card?
At checkout, enter your discount code or gift card in the box on the right side of the screen. Make sure it's applied before completing your order. Only one dis
